San Francisco

At The Crossroads

Counseling and services for homeless youth to help them build healthy and fulfilling lives.

At The Crossroads
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At The Crossroads

From the Interim Chief Operating Officer

Many young people who are homeless find it hard to access the support and services they need.

At The Crossroads ("ATC") removes common barriers to service by bringing our counselors onto the streets, and working with homeless youth to build healthy and fulfilling lives.

Cindy Myers

At The Crossroads

What we do

Program 1

Street Outreach & Backpacks

Four nights a week, ATC staff members walk the streets of the Downtown / Tenderloin neighborhoods, carrying big backpacks that are stuffed to the brim with food and supplies. We bring over 20 different items, ranging from granola bars to toothpaste to antibiotic ointment to condoms. At the start of the night, our backpacks weigh 28 pounds!

Program 2

One-on-One Counseling

Counselors meet with youth individually during the daytime to develop healthy, long-term, unconditionally supportive relationships.

Program 3

On-The-Spot Counseling

A program that targets the youth that we have the hardest time building meaningful connections with. During the day, counselors walk the streets and proactively offer our most disconnected clients on-the-spot meetings and a hot meal.

Program 4

Support for Incarcerated Clients

ATC provides support for clients when they become incarcerated. Counselors regularly visit San Francisco’s three local jails, provide advocacy on behalf of incarcerated clients, and send clients letter-writing supplies and books. Our jail-based client work has had a profound impact on developing trusting relationships with our clients.

By the numbers

The impact


Homeless youth served across all our programs in 2017 .


Of counseling clients achieve a long term goal such as finding housing, employment or improved health .


One-on-one counseling sessions with homeless youth in an average week .

100% Privately Funded

Our decision to fund our work without any government support means we don't have a pre-determined agenda for "success". Instead, we help each of our clients find their own unique path to health and stability.

At The Crossroads


Annual Budget
Year ended June 2017
+35% YoY Growth
Program Spend
Fundraising Spend
Management Spend
Interim Chief Operating Officer
Cindy Myers
San Francisco, CA
# Employees
# Volunteers
At The Crossroads


8 months ago - @atc.sf

Ross recently gave ATC a grant to help us provide new clothing for our clients. Our counselors hit the racks and found the styles and sizes our clients have been asking for. It’s always a good day when we can say “yes” to our clients and we’re grateful to @rossdressforless for helping our clients look and feel great. Thanks Ross! #sanfrancisco #bayarea #homelessness #harmreduction #gratitude

8 months ago - @atc.sf

We're incredibly grateful to the volunteers, donors, and community that make ATC's work possible. To hear more from our staff, clients, volunteers, colleagues, and community, check out our 20th Anniversary Oral History Project (link in bio) [Image description: white text on a black background which says "I don't look at it as a volunteer thing. I look at it as part of life. It's become every week for six years." #sanfrancisco #bayarea #homelessness #harmreduction #intheirownwords #gratitude

9 months ago - @atc.sf

It’s up to every individual to find their own purpose and define their own vision for a good life. ATC offers long-term unconditional support and centers each client’s unique needs as they create healthy and fulfilling lives for themselves. #sanfrancisco #bayarea #homeless #harmreduction #intheirownwords

9 months ago - @atc.sf

#sanfrancisco #bayarea #mural

9 months ago - @atc.sf

Every year, @timbuk2 donates hundreds of backpacks and bags for ATC's clients and we're so glad you're part of our community. Thank you! #grateful #gratitude #sanfrancisco #bayarea

9 months ago - @atc.sf

With consistent and unconditional support, ATC’s clients are able to shift their focus and think beyond immediate survival to address their long-term needs. #sanfrancisco #bayarea #homelessness #harmreduction #progress

9 months ago - @atc.sf

Often because of their race, dress, or survival activities our clients are more likely to be targeted by law enforcement than service providers. Before making contact with ATC, these youth are completely disconnected from the existing social service network. #sanfrancisco #bayarea #homelessness #harmreduction

9 months ago - @atc.sf

THANK YOU. We asked for pants for our clients and our community came through! Thank you to everyone who bought a pair of pants from our Amazon Wishlist. The list is still open so if you'd like to help us make pants magic for even more of our clients, visit #sanfrancisco #bayarea #homelessness #harmreduction #pants #trousers #clothingdrive

9 months ago - @atc.sf

Detail from our lobby mural. #sanfrancisco #bayarea #mural

9 months ago - @atc.sf

Good morning from ATC! #sanfrancisco #bayarea


"Founded in 1997, this program was created by two Echoing Green Fellows focused on helping homeless youth in SF. They spent months exploring different neighborhoods in the city, talking to young people on the streets about the kind of support they wanted and needed. Based on these conversations, they developed a “street outreach” program to bring services directly to the youths on the streets. Since that time, ATC has grown to a 17-person organizations that works directly with the thousands of homeless youth in the Mission and downtown Tenderloin neighborhoods." --Brian Van Weele, Vice President, Client Advisor Philanthropic Services at Whittier Trust

At The Crossroads blog

Myths & Facts about Homelessness in San Francisco

Thinking about homelessness can be overwhelming, and there’s a lot of misinformation in the news and on social media. Read on for our responses to some common misconceptions about homelessness.

Myth: Homeless people in San Francisco come from elsewhere. Fact: 69% of people had housing in San Francisco before they became homeless and 72% of those people have been in San Francisco for at least five years.1

Myth: There are significantly more homeless people in San Francisco than there were just a few years ago. Fact: The total homeless population in San Francisco is slightly smaller than it was three years ago (7,499 in 2017 down from 7,539 in 2015).2 It can seem like there are more homeless folks now because there are fewer places for them to live peacefully due the current construction boom and more laws specifically controlling where they can and cannot rest in public.

Myth: Homeless youth don’t work and need to get jobs. Fact: 68% of homeless youth surveyed in the 2017 San Francisco Point In Time Count were working or enrolled in school. 67% of ATC clients are currently working and 76% of our long-term counseling clients have improved their legal income. In a rental market where the median price for a studio is more than $2,000, youth who work minimum wage jobs ($15 per hour) find it difficult to secure stable housing.

Myth: Homelessness is the result of personal failure and bad decisions. Fact: People become homeless due to a combination of economic, social, and health-related factors. Once someone loses stable housing it’s extremely difficult to build and sustain a healthy life, but long-term unconditional support can make this more accessible. More than 90% of ATC’s counseling clients achieve one or more of their goals, including finding stable housing, addressing substance use issues, improving their health, or finding employment.

At The Crossroads

Common questions

Why don't homeless youth seek help?

Despite the range of services available to San Francisco’s homeless youth, many young people are not accessing the existing social service network. Reasons include: • Some youth do not fit the typical profile of homeless youth because of their race, dress, or survival activities and are more likely to be targeted by the police than by service providers • Many have mental illnesses that make it hard to work within the structures of traditional service programs • Youth who are unstably housed may not feel comfortable identifying as “homeless” and are unlikely to seek programs that target homeless people • Some have negative associations with, and do not trust, service providers • Many are not aware of services that could help them • Some have given up hope that anything will make their lives better, so they stop trying to access services

What makes At The Crossroads unique?

We walk the streets of the Mission and Downtown / Tenderloin to reach disconnected youth on their own turf. We reach many youth who are not stably housed, but do not identify as "homeless," and therefore do not seek help from programs for "homeless youth."

What's a recent highlight for ATC?

At the beginning of 2018, we moved into our brand new, long-term home at 167 Jessie Street. Our new office was specifically designed and constructed to meet the needs of our clients and staff and will be our home for decades to come. We are thrilled to be just a 10-minute walk away from the Tenderloin where most of our clients spend their time.

At The Crossroads

Where your money goes


Provides a hot meal for a client during a one-to-one meeting with a counselor


Helps celebrate a client's birthday with a personalized gift and handmade card


Covers the cost of books and letter writing supplies for one incarcerated client for a year


Enables a one hour, 1-to-1 counseling meeting with a client including a new outfit, groceries, and a hot meal